Account Director (Consumer)

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols.
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets.
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.).
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information.

Role & Responsibilities

• Protect and grow client accounts; act as the key liaison between us and the client.
• Develop and manage a strategic account management plan that establishes multi-threaded relationships, identify and mitigate threats, develop opportunities and raise our strategic role within the client’s business model.
• Intimately understand the client objectives and brand.
• Develop and maintain effective key client relationships.
• Articulate and hold the full-range of client leaders’ concerns and acts as a client partner.
• Lead new Statement of Work kickoff and customer onboarding processes with internal stakeholders and systems, including finance, legal, design, and development.
• Facilitate and execute proper customer contracts and agreements.
• Assure proper collections by review and reconciliation.
• Develop, coordinate, and implement strategic digital initiatives.
• Benchmark state-of-the-art practices and influence profit and service improvements.
• Direct the client and team towards the best solutions.
• Understand the scope of programs as defined by the business requirements and budget process.
• Participate in key planning milestones and act as a guide to the design and development teams from initiation through execution and completion.
• Develop and prepare client scorecards and dashboards to show high-level results and trends.
• Provide clients with reporting, analytics, and consultation that is relevant and actionable.
• Assist in pitch, closing, and negotiating contracts.
• Add and/or expand business each quarter.

Preferred Qualifications

• BA/BS degree or equivalent consulting agency experience preferred.
• 7+ years of client service, digital media, digital/analytics sales, or account management experience.
• Excellent verbal and written communication skills.
• Excellent listening, presentation skills, negotiation skills preferred.
• Ability to manage multiple projects and attention to detail a must.
• Deliver client-focused solutions based on client goals.