Solutions Engineer

Job Overview

We are seeking a skilled Solutions Engineer with a background in telecommunications to join our team. The ideal candidate will play a crucial role in engaging with customers. You will collaborate closely with the sales team and internal technical teams to drive revenue growth and ensure successful implementation of our services. You will be a key component in ensuring customer success, and ensuring we can deliver real value for our customers. You’ll be focusing on customers within the Americas region (North, Central & South America).

Responsibilities

• Provide Pre-Sales engineering support to the sales team to understand customer needs, and define technical requirements to align with the Blue Wireless product set.
• Perform technical qualification of customer requirements against Blue Wireless capabilities.
• Act as a technical advisor during customer meetings, addressing questions and providing potential solution paths.
• Collaborate with clients to design solutions fit for customer business objectives.
• Collaborate deeply with the Sales team on the solution design, including assessing commercial viability of the service.
• Author and own technical proposals and documentation.
• Create and deliver compelling technical presentations and product demonstrations.
• Build and maintain strong relationships with key customer technical stakeholders.
• Effectively manage proof of concepts end-to-end.
• Champion the customer need internally to drive positive outcomes.
• Share industry knowledge and best practices with internal teams.
• Stay up-to-date on industry trends, emerging technologies, and competitive offerings.
• Provide training to sales teams on technical aspects of Blue Wireless products and services.
• Gather feedback from potential clients and communicate to the product development team for continuous improvement.

Requirements

• Have a Technical Bachelor’s degree or relevant experience in Telecommunications or related technical field.
• Have a minimum of 2 years of experience in a pre-sales or technical sales role within the telecommunications industry.
• Are a self-starter and able to work effectively with minimum supervision.
• Possess strong IP networking knowledge. (CCNA or equivalent knowledge is a minimum requirement).
• Experience with Wireless technologies is considered a benefit.
• Have the ability to build good relationships with customers and colleagues.
• Can assess customer needs and propose suitable solutions.
• Have strong, proven, commercial acumen & ability to assess commercial viability of a solution.
• Have a proven ability to work collaboratively with cross-functional teams, including sales, engineering and product development.
• Can convey technical concepts to non-technical stakeholders.
• Have excellent verbal and written communication skills.
• Are willing to travel domestically and internationally as required to support customer engagement.
• Experience working with Global Service Providers and large scale Enterprise WAN deployments is considered a benefit.
• Fluent business English is mandatory for this role, additional languages, especially Spanish & Portuguese are considered a benefit.