Engineering Manager, Services

Accountabilities

• Own customer and business outcomes by partnering with Product, Design, Data, and Operations to identify high-value problems and define measurable success indicators.
• Set technical direction and guide architecture and engineering decisions across the services owned by the team, balancing delivery speed, reliability, simplicity, and long-term system health.
• Lead teams working with backend technologies such as Python, Go, and Ruby, as well as APIs, distributed systems, asynchronous workflows, databases, AWS, and production infrastructure.
• Oversee service migrations, reliability improvements, security, performance, observability, and production operations.
• Build a high-agency engineering team by providing clear context, decision-making boundaries, meaningful ownership, and the support needed to deliver independently.
• Remove obstacles, collaborate across organizational boundaries, and help engineers find practical solutions rather than relying solely on escalation.
• Raise execution standards by encouraging frequent delivery of valuable improvements while maintaining quality and reducing unnecessary processes.
• Use customer feedback, product data, incident reviews, and operational metrics to evaluate outcomes and continuously improve team performance.
• Recruit, develop, and retain exceptional engineering talent, recognizing potential across both traditional and unconventional career backgrounds.
• Coach engineers at different experience levels, identify future leaders, recognize strong performance, and address performance concerns constructively and promptly.
• Build strong relationships with engineering, product, and business leaders, influencing decisions through sound judgment, collaboration, and demonstrated results.
• Encourage open communication, constructive disagreement, and shared accountability, ensuring decisions prioritize customers and the broader business.
• Establish clear written communication and decision-making practices that support effective collaboration across geographically distributed teams.

Requirements:

• Proven experience building and operating customer-facing software products, platforms, or backend services.
• Previous experience managing and developing high-performing engineering teams.
• Strong technical judgment across backend services, APIs, distributed systems, cloud infrastructure, and production operations.
• Experience with Python, Go, Ruby, or comparable backend programming languages and technologies.
• Understanding of databases, asynchronous workflows, AWS, observability, service reliability, security, and performance optimization.
• Demonstrated ability to guide technical architecture and engineering decisions while remaining connected to implementation details.
• A track record of improving customer outcomes alongside engineering productivity, quality, and operational effectiveness.
• Ability to turn ambiguous and complex problems into clear priorities, technical direction, and actionable plans.
• A resourceful, decisive, and intellectually curious mindset, with the ability to make progress without waiting for perfect conditions.
• Strong judgment in identifying opportunities for leverage and balancing rapid execution with the need for deeper technical investment.
• Confidence to challenge assumptions, question ineffective approaches, and remain open to feedback and different perspectives.
• Excellent written and verbal communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• A collaborative, low-ego leadership style combined with high standards, direct feedback, and strong personal accountability.
• Ability to lead and support teams distributed across Canada, the United States, the United Kingdom, and North Macedonia through thoughtful asynchronous communication and inclusive decision-making.

Benefits:

• Competitive base salary ranging from CAD $150,000 to $175,000, plus benefits.
• Medical, dental, and vision coverage.
• Flexible working hours.
• Generous paid time-off policies.
• Employee well-being allowance for eligible employees.
• Market-leading maternity and paternity benefits.
• Remote work arrangement, with the role available in Canada, the United Kingdom, or North Macedonia.
• Opportunity to lead impactful engineering initiatives and influence technical direction across a growing organization.
• Collaborative, international working environment with opportunities for professional development and team leadership.