Senior IT Engineer

About the role

At Typeform, we believe technology should make work simpler, smarter and more human. We're looking for a Senior IT Engineer to help shape the future of IT at Typeform. Someone who combines strong technical expertise with a passion for automation, AI and building better ways of working. This isn't just about keeping systems running. It's about rethinking how IT operates. You'll play a key role in building an AI first, service led IT function, improving how we manage internal technology, support our people and automate everyday processes.

What you'll do

• Own and improve our IT operations
• Act as a senior escalation point for complex IT incidents, requests and technical challenges, taking ownership through to resolution.
• Help maintain secure, reliable and scalable internal technology systems.
• Apply ITIL best practices across incident, change, problem and service management.
• Improve service performance, documentation, operational processes and the overall employee experience.
• Work closely with the wider IT team to balance daily support with longer term engineering projects.

Build smarter systems through AI and automation

• Identify opportunities to automate repetitive tasks and improve workflows across IT.
• Design and implement AI powered solutions that improve service delivery, productivity and operational efficiency.
• Improve employee onboarding, offboarding, access management and software lifecycle processes.
• Use APIs, integrations, scripting and automation tools to connect systems and remove unnecessary manual work.
• Explore emerging AI technologies and turn promising ideas into practical solutions, with appropriate security and governance.

Think like a product owner

• Take ownership of specific IT services and capabilities, from identifying problems through to delivering improvements.
• Work with stakeholders to understand their needs and prioritise improvements based on business impact.
• Build and maintain clear roadmaps and project backlogs.
• Measure the success of improvements through service quality, efficiency, reliability and employee experience.
• Lead technical changes, migrations and improvements with clear communication, risk management and planning.

Collaborate across Typeform

• Partner with Security, People, Finance, Procurement and Engineering to deliver secure and effective technology solutions.
• Communicate technical concepts clearly to both technical and nontechnical colleagues.
• Share knowledge, improve documentation and support the development of other IT team members.
• Help create a culture of ownership, continuous improvement and experimentation.

What you'll bring

• Strong experience in corporate IT engineering, systems engineering or IT service management within a modern SaaS or technology company.
• ITIL certification and practical experience applying ITIL principles across incident, change, problem and service management.
• Proven experience troubleshooting complex issues across corporate IT systems, identity, access, devices, applications and integrations.
• Strong hands on experience with modern IT environments, particularly Apple devices, Okta, Google Workspace, Slack and Atlassian.
• Experience building automation using APIs, scripting, integrations or workflow automation tools.
• Practical experience using AI to improve IT operations, support processes or internal productivity.
• Experience improving employee lifecycle processes, including onboarding, offboarding, provisioning and access management.
• Strong problem solving skills and the ability to take ownership of technical challenges from investigation through to resolution.
• A product mindset, with experience prioritising improvements, managing stakeholders and delivering measurable outcomes.
• Excellent communication skills and the ability to work effectively across technical and business teams.

Nice to have

• Experience designing AI driven IT workflows or introducing AI into internal service operations.
• Familiarity with AI agents, intelligent workflow orchestration and knowledge management systems.
• Experience integrating HR, identity, finance, asset management and IT service platforms.
• Experience building internal tooling, dashboards or operational reporting.
• Exposure to security, compliance, endpoint management and IT governance.
• Experience leading technology migrations or large internal systems improvement projects.