Integration Engineer (French Speaker)

Accountabilities

• Support customer onboarding by understanding technical requirements and guiding e-commerce businesses through the integration process.
• Provide technical guidance on REST APIs, web services, integration best practices, and the use of open-source libraries.
• Troubleshoot technical integration issues in collaboration with customers and Customer Success teams, helping identify root causes and implement effective solutions.
• Assist customers with product catalog configuration, including catalog data uploads, facet configuration, searchable attributes, sort orders, and search result retrieval.
• Serve as a key communication link between customers and internal technical resources, responding promptly to inquiries with clear, practical explanations.
• Explain technical concepts and implementation requirements in a way that is accessible to both technical and non-technical stakeholders.
• Document customer interactions, recurring technical issues, and their resolutions to improve support consistency and knowledge sharing.
• Contribute to the development and refinement of integration documentation, onboarding materials, and troubleshooting guidance.
• Identify recurring challenges and recommend improvements to integration processes and the overall customer experience.
• Support customers in achieving reliable integrations that improve search relevance and product discovery across their e-commerce websites and mobile applications.

Requirements

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Strong attention to detail and a commitment to providing high-quality customer support.
• Excellent problem-solving skills and a proactive approach to troubleshooting and issue resolution.
• Ability to work collaboratively with customers and cross-functional teams while managing technical inquiries effectively.
• Preferred: Familiarity with structured data formats such as JSON and CSV, as well as basic search and indexing concepts.
• Preferred: Experience with debugging tools, including browser developer tools, API clients such as Postman, and application logs.
• Preferred: Familiarity with A/B testing, client-side and server-side contexts, network request routing, and HTTP.
• Preferred: Experience with open-source libraries, JavaScript web application development, and common integration patterns.
• Strong interest in helping customers navigate technical challenges and improve their implementation outcomes.

Benefits

• Salary: Competitive base salary ranging from $70,000 to $90,000 USD, depending on knowledge, skills, experience, and interview results.
• Remote flexibility: Fully remote working arrangement, with flexibility to choose where you live.
• Vacation: Unlimited vacation policy, with employees strongly encouraged to take at least three weeks off annually.
• Home office support: Work-from-home stipend to help create a comfortable and productive workspace.
• Equipment: Apple laptop provided to new employees.
• Professional development: Annual training and development budget to support continuous learning and career growth.
• Family support: Maternity and paternity leave for eligible employees.
• Team connection: Regular team offsites that encourage collaboration, relationship-building, and shared learning.
• Collaborative culture: Work alongside knowledgeable, supportive, and empathetic colleagues who encourage professional development and meaningful contributions.
• Inclusive workplace: Commitment to diversity, equity, and inclusion, with equal employment opportunities for candidates from all backgrounds.