Payment Operations Specialist International

Accountabilities

Payment Operations

• Manage daily payment activities, including payment service provider (PSP) accounts, configurations, routing, and subscription billing.
• Investigate operational incidents by analyzing logs, transaction data, and API calls, and drive issues through to resolution.

Payment Method Management

• Act as the internal expert on PayPal, Apple Pay, Google Pay, and local payment methods.
• Develop a payment method roadmap for each market, monitor transaction success rates, conversion, and costs, and recommend new solutions to Product teams.

International PSP and Acquirer Management

• Maintain a strong understanding of PSP and acquiring capabilities across regions, including local acquiring, currencies, tokenization, and alternative payment methods.
• Monitor industry developments and support partner selection, vendor evaluations, and requests for proposals.

Partner Relationship Management

• Manage day-to-day relationships with selected international PSPs and acquiring partners, ensuring service quality, operational efficiency, and competitive commercial terms.

Payment Solution Implementation

• Define project requirements, functional specifications, and target processes for new payment solutions.
• Coordinate implementation with Technology teams and Product squads, overseeing testing, validation, and production deployment.

Merchant Account and Market Expansion

• Establish standardized procedures for opening new merchant accounts and launching payment capabilities in additional markets.
• Work with Data teams to build business cases and assess the commercial potential of new market opportunities.

Conversion and Revenue Optimization

• Identify and implement payment-related improvements across checkout methods, transaction data shared with banks, authorization rates, and recurring billing.
• Use performance data and testing results to improve payment acceptance and customer conversion.

Cost Optimization

• Review, challenge, and negotiate payment-related fees, contracts, and service costs.
• Identify opportunities to improve the payment cost structure while maintaining performance and reliability.

Documentation and Process Governance

• Maintain accurate PSP documentation, account access records, and operational procedures.
• Develop repeatable processes that support efficient scaling across products and markets.

Cross-Functional Collaboration

• Partner with Risk, Compliance, Data, Product, and Technology teams to align payment initiatives with business priorities, support implementation, and promote knowledge sharing across the organization.

Requirements

• At least 5 years of professional experience in the payments industry, ideally in a PSP account management, solutions engineering, implementation management, or merchant-side e-commerce or SaaS role.
• Proven hands-on experience managing PSP accounts and overseeing day-to-day payment operations in a commercial environment.
• Demonstrated experience implementing and customizing payment solutions in collaboration with technical teams, including requirements gathering, functional specifications, testing, and production deployment.
• Strong knowledge of PayPal, Apple Pay, and Google Pay, along with a solid understanding of international PSPs, acquiring partners, and local payment methods.
• Good technical understanding of payment flows, with the ability to read logs, inspect API calls, investigate transaction issues, and communicate effectively with developers without needing to be a software engineer.
• Strong analytical skills and confidence working with dashboards, payment performance metrics, conversion data, and test results to formulate actionable recommendations.
• Experience with subscription billing platforms and payment orchestration solutions is an advantage.
• Exposure to the US market, Latin America, or Asia, as well as experience in a high-growth scale-up environment, is considered a plus.
• Strong commercial awareness and a cost-optimization mindset, with the ability to challenge pricing structures, negotiate fees, and identify savings opportunities.
• A balanced strategic and operational approach, with the ability to move between long-term payment planning and detailed day-to-day problem-solving.
• Excellent prioritization, decision-making, and organizational skills, particularly when managing competing demands across multiple products and markets.
• Strong communication and stakeholder management skills, with the ability to influence cross-functional teams without direct authority and explain complex topics clearly.
• A proactive, autonomous, and improvement-oriented mindset, with a strong sense of ownership, attention to detail, and the ability to work effectively in a fast-paced environment.
• Fluent French is mandatory, as it is the primary business language. English proficiency at B2 level or above is required and will be assessed during recruitment. Strong professional English is a significant advantage due to daily interactions with international providers and acquiring partners.
• Availability to start as soon as possible is preferred, although a notice period of up to three months can be accommodated.

Benefits

• Remote-First Flexibility: Work remotely from anywhere in Europe, with the option of a hybrid arrangement in Lausanne.
• International Remote Work: Opportunity to work remotely from a different time zone for up to one month, offering flexibility and a change of environment.
• Flexible Working Hours: Organize your schedule autonomously, with an emphasis on trust, personal responsibility, and work-life balance.
• Tailored Time Off: Flexible vacation arrangements that allow you to take the time you need to recharge and manage your leave responsibly.
• Meaningful Business Impact: Help shape the payment strategy, optimize revenue conversion, and support international expansion across multiple SaaS products.
• Professional Growth: Develop your expertise across payment operations, international acquiring, payment technologies, commercial negotiations, and market expansion.
• Autonomy and Ownership: Work in a fast-growing environment where initiative is encouraged, decisions are made quickly, and employees can directly influence processes and business outcomes.
• Collaborative Team Culture: Join a distributed, international team that values accountability, continuous learning, innovation, and constructive collaboration.
• Team Gatherings: Participate in two company-wide seminars each year, typically held in spring and autumn, to connect with colleagues and exchange ideas.
• Lausanne Office Perks: For employees choosing the hybrid option, access to modern office facilities, sports amenities, parking, and a contribution toward commuting expenses.
• Competitive Compensation: Salary details and any additional benefits, such as healthcare coverage, are not specified in the available job description and can be confirmed during the recruitment process.