Technical Customer Success Manager

Accountabilities:

You will own a portfolio of API and data product customers, guiding them toward successful integrations, stronger product adoption, and long-term business growth. You will be accountable for customer outcomes, relationship development, revenue retention, and expansion while coordinating internal teams to resolve challenges and deliver value.

• Manage a portfolio of customers using one or more APIs, with a focus on Net Revenue Retention (NRR), customer satisfaction, and account growth.
• Develop customer success plans with clear objectives, priorities, milestones, and next steps.
• Lead regular customer meetings and proactively maintain engagement to keep projects progressing.
• Understand customers’ products, business models, and technical requirements, recommending suitable data, API endpoints, and integration approaches.
• Troubleshoot technical issues, coordinate resolutions, and maintain ownership until customer challenges are addressed.
• Identify customer risks early and develop plans to improve adoption, retention, and long-term success.
• Identify opportunities for account expansion, manage the process from discovery through upgrade, and support commercial growth.
• Own customer renewals and maintain accurate, organized account information.
• Lead onboarding and sales-to-customer-success handovers, ensuring alignment on customer goals and expectations.
• Build integration plans with clear milestones, responsibilities, and timelines to help customers reach their first value quickly.
• Guide customers through technical decisions, remove implementation blockers, and ensure every interaction concludes with clear next steps.
• Represent customer needs internally by sharing insights and opportunities with Product, Sales, Support, Engineering, and Marketing.
• Collaborate with Product teams on customer discovery and testing, coordinate expansion opportunities with Sales, and help develop useful customer resources.
• Use customer success and communication tools such as Vitally, Notion, Intercom, Stripe, FullStory, and Calendly to manage relationships and workflows.

Requirements:

The ideal candidate combines customer-facing experience with technical understanding, commercial awareness, and a strong sense of ownership. You should be comfortable discussing APIs, integrations, and data flows, translating complex concepts into clear explanations, and proactively guiding customers toward practical solutions.

• At least 2 years of experience in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role.
• Experience working with APIs or data products, or a background in technical roles, product management, or product ownership.
• Ability to understand and discuss APIs, integrations, data flows, and technical implementation challenges; coding experience is not essential.
• Strong customer leadership skills, including the ability to ask effective questions, identify underlying problems, and guide decision-making.
• Demonstrated ownership and accountability, with the ability to simplify complex situations and drive issues through to resolution.
• Clear, concise communication skills and the ability to explain technical concepts to different audiences.
• Commercial mindset, with an ability to identify opportunities that help customers increase value and grow their businesses.
• Proactive, organized, and comfortable working independently in a fast-moving environment without a fully defined playbook.
• Strong written and spoken English.

Nice-to-have qualifications:

• Experience with creator data, influencer marketing, or related data products.
• Experience managing customer renewals and account expansion.
• Basic coding or data skills, such as reading code, writing small scripts, or working with SQL.

Benefits:

• Competitive compensation: Approximately €60,000–€90,000 in annual on-target earnings (OTE), plus stock options.
• Fully remote work: Work remotely from a suitable location, with flexibility to choose your working environment.
• Flexible working hours: Manage your schedule autonomously.
• Unlimited paid vacation: Take time off to rest and recharge.
• Personal development support: Access support for relevant courses, books, and conferences.
• Meaningful ownership: Make decisions, experiment with new approaches, and help shape the growth of the data products business.
• International, remote-first culture: Collaborate with a distributed team across more than 20 countries.
• Opportunity for impact: Contribute directly to customer outcomes, product development, and business growth.