Integration Engineer

Accountabilities

• Customer onboarding and integration support: Guide e-commerce customers through the technical integration process, understand their requirements, and help them connect their websites and mobile applications to the platform.
• API and library guidance: Provide technical assistance on REST APIs, integration best practices, and the use of open-source libraries to help customers implement solutions effectively.
• Technical troubleshooting: Investigate and resolve integration issues, working closely with Customer Success teams and other technical specialists to identify appropriate solutions.
• Product catalog and index configuration: Help customers upload and configure catalog data, including facets, searchable attributes, sorting options, and search result retrieval.
• Customer communication: Serve as a technical point of contact, responding promptly to inquiries and explaining technical concepts clearly to both technical and non-technical stakeholders.
• Documentation and knowledge sharing: Record customer interactions, recurring issues, and resolutions while improving integration guides, troubleshooting resources, and onboarding documentation.
• Continuous improvement: Identify opportunities to streamline integration workflows, improve support processes, and enhance the overall customer experience.
• Cross-functional collaboration: Coordinate with internal teams to address complex technical questions and ensure customers receive accurate, timely assistance.

Requirements

• Demonstrated experience in customer support, technical support, or a similar customer-facing technical role.
• Understanding of REST-based web services, APIs, and common integration practices.
• Strong communication and interpersonal skills, with the ability to explain technical information clearly to audiences with different levels of technical expertise.
• Excellent analytical and problem-solving abilities, with a proactive approach to diagnosing issues and finding practical solutions.
• Strong attention to detail and a commitment to providing responsive, high-quality customer support.
• Familiarity with structured data formats such as JSON and CSV, as well as basic search and indexing concepts, is an advantage.
• Experience using debugging tools such as browser developer tools, API clients like Postman, and application logs is beneficial.
• Understanding of A/B testing, client-side and server-side environments, HTTP, and network request routing is an advantage.
• Familiarity with JavaScript web application development, open-source libraries, and common integration patterns is desirable.
• Ability to collaborate effectively with customers and internal teams in a fast-moving, technology-focused environment.
• A learning-oriented mindset and willingness to develop technical expertise in e-commerce search, product discovery, and platform integrations.