QA Engineer (service desk)

Accountabilities:

• Investigate customer-reported bugs, technical issues, and product incidents from initial report through final resolution.
• Reproduce reported issues, identify potential root causes, and gather the technical and business context required for effective investigation.
• Analyze application logs, API requests and responses, database records, historical support tickets, documentation, and previous incidents to understand product behavior.
• Collaborate closely with QA engineers, developers, Business Analysts, and other stakeholders to gather missing information and move issues toward resolution.
• Take ownership of assigned support cases and proactively follow up with relevant stakeholders until a clear explanation, workaround, or permanent solution is identified.
• Distinguish between genuine software defects, configuration issues, integration problems, data-related cases, and expected product behavior.
• Validate bug fixes and conduct targeted regression testing to confirm that resolved issues do not introduce problems in related functionality.
• Produce clear and comprehensive bug reports containing reproduction steps, supporting evidence, logs, request and response data, and an assessment of business or customer impact.
• Maintain and expand knowledge across internal documentation, historical cases, support records, and other systems to make future investigations faster and more effective.
• Identify recurring issues and contribute ideas and improvements to QA, support, incident investigation, and troubleshooting processes.
• Support the broader software development lifecycle by providing actionable quality insights and helping teams maintain high product standards.

Requirements:

• 3+ years of experience in manual and semi-automated testing of web-based applications.
• 2+ years of practical experience with API testing, including authentication flows, error handling, request and response validation, and payload testing.
• Previous experience testing payment systems, transactional workflows, and basic third-party integrations.
• Experience with responsive design testing, browser developer tools, network analysis, and cross-platform validation.
• Practical knowledge of tools such as Postman, Chrome DevTools, Swagger, and test management platforms such as TestRail or Xray.
• Good understanding of frontend and backend architecture, including REST APIs, session management, integrations, and data flows.
• Working knowledge of SQL for validating data and checking backend consistency.
• Solid understanding of SDLC, STLC, and Agile methodologies, including Scrum and/or Kanban.
• Strong attention to detail and a "pixel-perfect" mindset, with the ability to quickly identify visual, functional, and behavioral UI issues.
• Strong analytical and investigative skills, with the ability to break down complex technical problems and identify relevant evidence.
• Proactive approach with a strong sense of ownership and the ability to independently manage investigations and follow-ups.
• Clear written and verbal communication skills, particularly when documenting technical issues and collaborating with different teams.
• Experience working in a service desk, technical support, or customer-facing troubleshooting environment is an advantage.
• Experience with payment methods or financial technology products is particularly valuable.
• Ability to work effectively in a distributed, remote-first team and within Central European Time (CET) working hours.

Benefits:

• Competitive compensation package based on your experience and professional background.
• Fully remote working model, with the flexibility to work from your preferred location within the supported European regions.
• Flexible working hours aligned with the Central European Time (CET) zone.
• 19 business days of flexible paid time off (PTO).
• Friendly, supportive, and values-driven working environment.
• Opportunity to develop your QA and technical investigation skills within a fast-growing fintech environment.
• Regular opportunities to participate in industry conferences and community events, both as an attendee and contributor.
• Matrix organizational structure designed to facilitate communication, reduce unnecessary barriers, and promote efficient collaboration.
• Exposure to payment technologies, transactional systems, APIs, integrations, and complex web applications.
• Remote-first international environment with opportunities to collaborate across different teams and locations.