EUC Modern Workplace Engineer

Accountabilities

• Provide advanced third- and fourth-level technical support for Windows, Microsoft Intune, and MECM/SCCM environments.
• Administer and maintain enterprise endpoint devices and configurations through Microsoft Intune.
• Manage configuration and compliance policies, device targeting, reporting, and advanced troubleshooting.
• Manage Windows Autopilot processes, including device registration, deployment profiles, pre-provisioning, and build validation.
• Administer Microsoft Configuration Manager environments, including clients, deployments, collections, and content distribution.
• Package, test, and deploy applications through Intune and MECM, including Win32 Apps, MSI/MSIX, and PSAppDeploy.
• Develop and use PowerShell scripts for automation, remediation, reporting, and operational support.
• Plan, execute, and monitor Windows and application update and patching processes.
• Investigate and resolve complex incidents through advanced troubleshooting and root-cause analysis.
• Work within Incident, Problem, and Change Management processes aligned with ITIL practices.
• Support endpoint provisioning, configuration, compliance, and security at scale.
• Collaborate with Service Desk, Security, Infrastructure, Applications, and external suppliers.
• Create and maintain technical documentation, runbooks, and knowledge-base articles.
• Contribute to endpoint automation, standardization, and continuous improvement initiatives.
• Support device lifecycle management, Windows 11 preparation, and initiatives designed to improve the end-user experience.

Requirements

• Practical experience administering and supporting Microsoft Intune and/or MECM/SCCM in enterprise environments.
• Strong experience troubleshooting Windows endpoints, including operating systems, drivers, connectivity, authentication, performance, and application deployment.
• Hands-on experience with Windows Autopilot and device provisioning and deployment processes.
• Experience packaging and distributing applications through Intune and/or MECM.
• Working knowledge of PowerShell for automation, troubleshooting, remediation, and operational support.
• Experience managing Windows updates and patching processes.
• Knowledge of Active Directory, Entra ID/Azure AD, Group Policy, and hybrid environments.
• Knowledge of endpoint security technologies and practices, including BitLocker, security baselines, and Microsoft Defender for Endpoint.
• Experience deploying, updating, and troubleshooting Microsoft 365 Apps.
• Experience working with Incident, Problem, and Change Management processes.
• Ability to perform root-cause analysis and develop permanent solutions for recurring technical issues.
• Strong technical documentation and runbook-writing skills.
• Advanced English proficiency, with the ability to communicate effectively in a global and multicultural environment.
• Microsoft certifications related to Endpoint, Modern Desktop, or related technologies are a plus.
• ITIL certification or knowledge is a plus.
• Familiarity with Microsoft Graph, workflow automation, APIs, Log Analytics, and KQL is advantageous.
• Experience with Nexthink, CyberArk Endpoint Privilege Manager, or similar endpoint management and monitoring technologies is advantageous.
• Experience working with Microsoft, hardware manufacturers, and third-party technology providers is a plus.
• Knowledge of global endpoint lifecycle management and Windows 11 migration or preparation processes is desirable.

Benefits

• Fully remote or hybrid work options, according to your preference.
• Flexible working hours within a 40-hour workweek.
• Anywhere Office flexibility to work from where you need.
• Laptop and peripherals provided.
• Health and dental insurance.
• Life insurance.
• Mental health support program.
• Meal and food allowance through a flexible benefits card.
• Home-office allowance.
• Mobility allowance.
• Mentoring program focused on career development and guidance.
• Professional development tracks with funding for courses and learning opportunities.
• Access to a free learning platform with a wide range of self-learning courses.
• Private English lessons.
• Gympass/Wellhub membership.
• Birthday day off.
• Employee recognition program with opportunities to give and receive rewards.
• Collaborative, respectful, and multicultural working environment.
• Exposure to international projects and teams.
• Opportunities for continuous learning, professional growth, and technical development.