LMR Application Support & ROL Testing Engineer

Accountabilities:

• Provide timely technical support to users of the Radio Online application, troubleshooting issues and helping users resolve application-related problems.
• Facilitate application training sessions and explain technical processes and solutions clearly to users with patience and empathy.
• Conduct comprehensive integration and system testing in cloud-based environments to validate application functionality and reliability.
• Identify, document, track, and manage software defects through Jira, collaborating with the Agile team to drive issues toward resolution.
• Work as part of a mature, focused Agile team to refine and continuously improve the application.
• Develop, maintain, and update ROL system rules and models using JavaScript, including variables, loops, functions, and related scripting concepts.
• Support application integration activities and contribute to the testing of system changes and enhancements.
• Participate in advanced JavaScript training and specialized workshops covering ROL testing methodologies and CI/CD practices.
• Collaborate with technical colleagues to investigate issues, improve application performance and reliability, and support ongoing system development.
• Contribute to continuous improvement initiatives across application support, testing, development, and user experience.

Requirements:

• Bachelor’s degree in engineering, information technology, computer science, or another relevant technical discipline with at least 3 years of engineering, IT, or technical experience; alternatively, 5+ years of relevant engineering, IT, or technical experience.
• Experience in application support, software testing, IT operations, technical support, or a related technical environment.
• Ability to troubleshoot technical problems systematically and work effectively with users to understand and resolve issues.
• Strong verbal communication skills, with the ability to explain technical concepts and procedures clearly to both technical and non-technical users.
• Comfortable working collaboratively within an Agile development or support environment.
• Familiarity with defect tracking and issue-management tools such as Jira.
• Ability and willingness to work with JavaScript, including fundamental programming concepts such as variables, loops, and functions.
• Interest in developing expertise in application testing, CI/CD practices, and specialized ROL testing techniques.
• Strong analytical, problem-solving, organizational, and interpersonal skills.
• Ability to learn new technologies and domain-specific systems quickly while adapting to evolving technical requirements.
• Knowledge or experience with ASTRO 25, MOTOTRBO, MCC 7500E, or AXS Consoles is an advantage.
• Previous experience with Radio Online (ROL), Land Mobile Radio (LMR), public safety communications, or related telecommunications systems is a plus.