Senior Site Reliability Engineer

About Braze

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

What You'll Do

• Lead NGINX & Kubernetes Ingress Infrastructure: Configure, tune, and operate Braze's high-performance NGINX routing, proxying, and ingress controller layers that manage massive, real-time API ingestion traffic.
• Own and Expand Scaling Routines: Own, expand, and tune automated scaling routines for our high-throughput, API-based services, leveraging RED (Request, Error, Duration) metrics, Horizontal Pod Autoscalers (HPA), and customized scaling policies to ensure seamless traffic handling under extreme spikes.
• Partner with Product Teams on Resilient Architectures: Partner directly with product engineering teams owning API features to translate product requirements into resilient, highly available, and scalable technology stacks.
• Manage SLIs, SLOs, and Error Budgets: Establish meaningful Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for API services, helping teams navigate error budgets to balance rapid feature deployment with stability.
• Incident Response & On-Call Excellence: Participate in a PagerDuty on-call rotation, utilizing shifts not just to resolve structural alerts, but to update runbooks and proactively prevent incidents from recurring.

Who You Are

Required Experience & Skills:

• Professional Experience: 5+ years of experience as a DevOps, or Site Reliability Engineer in a high-scale production environment.
• NGINX Mastery: Deep hands-on experience configuring, troubleshooting, and operating high-performance NGINX proxying, routing, and ingress controller layers under heavy traffic loads.
• Kubernetes Orchestration: In-depth, hands-on proficiency with Kubernetes administration, cluster networking, container orchestration, cluster scheduling, and container deployment.
• Linux Fundamentals: Excellent, OS-level understanding of Linux/Unix internals, including disk I/O, memory allocation, TCP/IP networking, and process management.
• Programming Proficiency: Strong programming/scripting skills—Ruby and/or Go preferred (or equivalent languages like Python, Java).
• Infrastructure as Code: Experience managing infrastructure using IaC technologies such as Terraform, Ansible, Chef, or similar frameworks.
• Systems Thinking: Strong conceptual understanding of systems design—interfaces, boundaries, failure modes, edge cases, and cascading effects across distributed architectures.
• Collaborative Mindset: Excellent documentation practices and a high comfort level collaborating asynchronously across remote-first, global engineering teams.

Preferred / Nice to Have:

• Data Technologies: Familiarity with data-tier architectures in our stack, including Redis, Kafka, Postgres, or MongoDB.
• Observability Systems: Experience using monitoring, profiling, and observability platforms (e.g., Prometheus, Grafana, Datadog or similar tools).
• Cloud Infrastructures: Practical experience deploying and managing infrastructure services in major cloud environments (AWS, GCP, Azure).

Salary

For candidates based in Canada, the pay range at the start of employment for this position is expected to be between CA$153,815 - CA$277,000/year, with an expected On Target Earnings (OTE) between CA$172,000 - CA$308,400/year (including performance-based or variable compensation).

Benefits

• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Family services that include fertility benefits and equal paid parental leave.
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
• A curated in-office employee experience, designed to foster community, team connections, and innovation.
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching.
• Employee Resource Groups that provide supportive communities within Braze.
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®.