Solutions Engineer

About the role

The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences. You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.

Responsibilities

• Own the technical dimension of the sales motion across North America.
• Work alongside commercial teams to help hotel operators see how Mews fits within their technology environment.
• Act as the lead technical partner on SMB and Mid-Market deals.
• Explain Mews integrations, payments, and API capabilities clearly to hotel operators and technical stakeholders.
• Join regular alignment meetings on new opportunities and stay close to the pipeline.
• Serve as a consultative resource across the customer lifecycle, bridging pre-sales positioning and post-sales needs.
• Help customers assess how Mews fits within their existing hospitality technology environment, including PMS workflows and property-level infrastructure.
• Train and develop technical acumen for sales teammates by sharing your expertise.

Requirements

• Ideally 5+ years of experience in a solutions architect, technical account manager, sales engineering, or similarly technical customer-facing role in SaaS companies.
• A hospitality or hotel-technology background.
• Confidence presenting and explaining technical concepts to mixed audiences.
• Commercial awareness and comfort in a selling environment.
• Experience in using AI to redesign workflows and question outputs critically.

Salary

• Salary range: $100,000 - $140,000 USD.
• Commissions are in addition to the advertised salary range and are determined based on employee performance.

Benefits

• Unlimited paid holiday.
• Participation in the company share program.
• Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary).
• An annual Learning budget of €300.
• Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself.
• Work from anywhere policy with flexibility to work abroad.
• Relocation options available after one year.
• Flexible, hybrid working options.
• Home office setup budget and monthly work-from-home allowance.
• Claude tokens for automating workflows.

Company Culture

Mews is an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. We believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability, and a willingness to solve difficult problems.