Sr. Technical Account Manager - Automation Test Engineer

Challenge

As a Technical Account Manager (TAM), you are a deeply technical, customer-facing leader responsible for driving technical onboarding, adoption, and long-term customer success post-sale.

This role is ideal for engineers who love working hands-on with code, test frameworks, and CI/CD pipelines - and who are equally motivated by helping customers realize value, scale usage, and embed Applitools into their day-to-day development workflows.

You will work in close partnership with a Customer Success Manager (CSM), forming a unified account team where:

• The CSM owns relationships, value realization, renewals, and expansion with economic buyers and champions
• The TAM owns technical onboarding, implementation, adoption, and ongoing technical success across practitioner teams

What you’ll do

Technical Onboarding & Time-to-Value

• Own the technical onboarding experience for new customers
• Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines
• Guide customers through initial use cases that align with their success criteria
• Ensure customers reach meaningful value quickly and confidently

Adoption & Ongoing Technical Success

• Drive sustained adoption across teams, projects, and workflows
• Help customers expand test coverage, standardize best practices, and scale usage over time
• Provide expert guidance on test automation strategy, visual testing, and quality maturity
• Identify adoption gaps and proactively recommend technical improvements

Technical Ownership & Problem Solving

• Serve as the primary technical point of contact for assigned accounts
• Troubleshoot and resolve complex technical challenges in coordination with Support team
• Conduct technical health checks, architecture reviews, and optimization sessions
• Lead root cause analysis for escalations and recurring issues

Customer Advocacy & Risk Management

• Proactively identify technical risks that could impact adoption, satisfaction, or renewal
• Partner with CSMs to support renewals and expansions with strong technical validation
• Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering

Cross-Functional Collaboration

• Collaborate closely with Product, Engineering, Support, Sales, and Customer Success
• Contribute to onboarding playbooks, best practices, and enablement materials
• Help improve internal processes that scale technical customer success

Mandatory skills

• Advanced/fluent English skills – Excellent written and verbal communication skills
• Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience)
• Experience with test automation frameworks, APIs, and CI/CD pipelines
• Solid understanding of the software development lifecycle (SDLC)
• Proven ability to debug, troubleshoot, and solve complex technical problems
• Strong communication skills and comfort working directly with senior engineers and technical leaders

Preferred Qualifications

• 5+ years of experience in QA Test automation or DevOps
• Experience in test automation (functional, regression, UI testing)
• Familiarity with Playwright, Selenium, Cypress, or similar frameworks
• Prior experience in a customer-facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer)
• Background in Quality Engineering, Software Development, or DevOps
• Experience supporting customers across different maturity levels and organizational complexity

Perks and Benefits

As a Sr. Technical Account Manager- Automation Test Engineer @Ubiminds, you:

• Are placed in a product-based company, with the same treatment as their full-time employees.
• Have our full back-office support, from career guidance to HR and concierge services.
• Enjoy our remote-first policy – we are a distributed team, after all.
• Get your own MacBook (none of that "bring your own device" stuff here).
• Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun!
• Improve your English through free lessons with a native English speaker - get to the next level on your communication skills!
• Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!)
• Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games.