Overview
As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be part of the Customer Success Engineer team that delivers GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements.
Responsibilities
- Engage with customers through Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best practice guidance.
- Partner with Customer Success Managers to provide in-depth guidance on GitLab use case implementation, including source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning.
- Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements.
- Provide technical and architectural guidance that helps customers adopt GitLab capabilities.
- Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise.
- Develop and deliver workshops, demos, and other reusable enablement content.
- Build and maintain specialty competency in one or more technologies aligned with GitLab's market focus.
- Contribute to customer-facing learning resources, including GitLab documentation and enablement programs.
Requirements
- Fluency in English and Spanish; Portuguese is a strong plus.
- Experience supporting GitLab use cases such as source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning.
- Proficiency with DevSecOps tools or adjacent technical tooling.
- A technical background in software development or systems engineering.
- Strong communication skills for complex technical topics.
- Experience operating as a trusted technical advisor in a post-sales environment.
- Strong time management and prioritization skills.
- A continuous learning mindset.
About the Team
We're a globally distributed Customer Success Engineer team supporting customers in GitLab's On-Demand Success Tier. We collaborate asynchronously and continuously improve our content and delivery based on customer engagements.
Benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
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