Senior Customer Engineer

Accountabilities

• Lead end-to-end technical onboarding and implementation for enterprise customers, ensuring successful platform integration and adoption.
• Drive long-term customer value by supporting onboarding, expansion, optimization, and continuous product usage across the customer lifecycle.
• Act as a senior technical advisor, helping customers identify use cases, define solutions, and implement best practices at scale.
• Design and deliver technical workshops, training sessions, executive briefings, and hands-on enablement programs for both technical and non-technical audiences.
• Own advanced troubleshooting and escalations, collaborating with Support, Engineering, and Product teams to resolve complex technical issues.
• Partner with Product and Engineering teams to gather feedback, identify patterns, and influence roadmap decisions based on real customer needs.
• Develop scalable enablement materials, including documentation, playbooks, implementation guides, and reusable technical assets.
• Collaborate cross-functionally with Sales, Customer Success, and Engineering to ensure smooth delivery and strong customer outcomes.

Requirements

• 6+ years of experience in frontend engineering, solutions engineering, customer engineering, or technical consulting roles.
• Strong expertise in HTML, CSS, JavaScript, and modern frontend frameworks such as React, Vue, Angular, or similar.
• Proven experience leading enterprise-level technical implementations, integrations, or onboarding processes.
• Solid understanding of headless architectures, APIs, GraphQL, CMS integrations, and component-based design systems.
• Experience working with AI-driven tools, LLM-based workflows, or modern AI-assisted development environments.
• Strong ability to communicate complex technical concepts clearly to both technical and executive stakeholders.
• Demonstrated problem-solving skills with the ability to debug, diagnose, and resolve complex system or integration issues.
• Strong strategic mindset with the ability to translate customer needs into scalable product and engineering feedback.
• Experience in fast-moving, customer-facing environments with strong ownership and accountability.

Benefits

• Competitive compensation package including base salary, variable pay, and equity opportunities.
• Fully remote position with flexibility across the EMEA region.
• Comprehensive health, dental, and vision insurance coverage (varies by location).
• Generous paid time off, including vacation, mental health days, and parental leave.
• Home office and learning & development budget to support professional growth.
• Co-working space reimbursement and flexibility to work from global locations.
• Strong focus on well-being, including wellness support and mental health initiatives.
• Opportunity to work with cutting-edge AI and frontend technologies used by enterprise customers worldwide.
• High-impact role with direct influence on product direction and customer success at scale.