Enterprise Customer Success Engineer (Post-Sales) - US - Portuguese or Spanish speaker

Job Overview

At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.

Responsibilities

• Work closely with JetBrains Account Executives.
• Help customers adopt JetBrains products and services to achieve desired business outcomes.
• Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
• Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams.
• Recommend product enhancements based on your experiences with the customers and the feedback you receive from them.
• Help product teams present and evaluate new product ideas to the customers in your portfolio.
• Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology.
• Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.

Requirements

• Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
• Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field.
• Hands-on knowledge of AI/LLMs in the field of software development.
• Strong verbal and written communication skills in English and the local language of your office.
• Exceptional presentation skills for demonstrating JetBrains products to customers.
• The ability to quickly identify and address technical and business challenges related to software development tooling.
• Comfort in a fast-paced and dynamic working environment.
• Experience working in or with large software development teams.
• A collaborative and team-focused mentality, with a willingness to take initiative.
• Self-direction and resourcefulness.
• The ability to travel approximately 25% of the time.
• Fluency in English coupled with Portuguese and/or Spanish languages.

Salary

The base salary range (per year) for this position in the posted work location(s) is $120,000 - $180,000 USD.