Director, Product Management - Global Store Discovery

Job Summary

The Director, Product Management – Global Store Discovery will lead the global digital shopping discovery experience across desktop web, mobile web, and native apps. This role will own the strategy, roadmap execution, experimentation, and cross-functional delivery for the core discovery surfaces that connect customers with products across iHerb’s global platform.

Key Areas of Ownership

• Homepage: Own the global homepage experience as the primary brand and discovery entry point.
• Search: Own the end-to-end search frontend product experience.
• Product Listing Pages (PLPs): Own PLP experiences across category pages, brand pages, promotion pages, and search results pages.
• Navigation & Site Structure: Own global navigation architecture including primary nav, mega-menus, breadcrumbs, and category taxonomy.
• Promotional & Campaign Discovery Surfaces: Own discovery surfaces for promotions, deals, seasonal events, and campaign landing pages.

Leadership & Cross-Functional Collaboration

• Lead and mentor a team of Product Managers and potentially Product Owners across store discovery domains.
• Drive strong collaboration across Engineering, Design, Analytics, Data Science, Marketing, SEO, Merchandising, and Operations teams.

Data, Analytics & Experimentation

• Define and monitor KPIs including search conversion rate, PLP engagement, and revenue per visitor.
• Champion A/B testing and data-driven decision-making across all discovery touchpoints.

Knowledge, Skills and Abilities

Required:

• Proven experience owning large-scale customer-facing digital discovery experiences across web and mobile platforms.
• Strong expertise in ecommerce search, browse, navigation, personalization, and conversion optimization.
• Deep understanding of search relevance, ranking systems, filtering/faceting, and AI-powered search technologies.
• Experience leading global product initiatives across multiple international markets.

Preferred:

• Experience in high-growth ecommerce, retail, marketplace, or consumer technology companies with global scale.
• Familiarity with AI/ML-powered search, recommendation systems, and personalization platforms.

Experience Requirements

Generally requires 12+ years of Product Management experience, including leadership roles in e-commerce, digital retail, or consumer technology platforms with a focus on discovery, search, or shopping experiences.

Education Requirements

Bachelor’s Degree required. MBA or advanced degree preferred.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Work Environment

The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions
• Professional, yet casual work environment
• Office / Warehouse environment

Benefits

• Medical, dental, vision, and basic life insurance programs
• 401(k) plan
• Time Off and Paid Sick Leave
• Paid holidays throughout the calendar year
• Potential for Restrict Stock Units and annual bonuses