Senior IT Engineer (AI)

Company Overview

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance.

Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work.

Responsibilities

• Integration & Automation: Design and build integrations between AI platforms and corporate business systems, including API development and workflow automation.
• AI Operationalization: Evaluate and operationalize AI tools as the company's needs evolve—starting with Gemini Enterprise.
• Cloud Resource Management: Manage the GCP resources that support our AI environment—APIs, billing, project configuration, and access controls.
• Security Partnership: Partner with Enterprise Security to support the "vibe coding" approval process, helping teams build AI-assisted applications securely.
• Infrastructure Support: Support IT infrastructure operations including certificate management, DNS administration, and Terraform-based infrastructure-as-code practices.

Qualifications

• System Integration: Proven experience building integrations, automations, or tools that connect disparate systems.
• API & Cloud Proficiency: Professional experience working with APIs, scripting, and cloud platforms.
• AI Implementation: Experience as an AI practitioner, moving beyond prompting into building with AI tools.
• Technical Communication: Ability to communicate clearly with both technical and non-technical colleagues.
• Operational Mindset: Demonstrated ability to manage both creative development and steady-state operational tasks.

Additional (Preferred)

• Familiarity with Terraform or other infrastructure-as-code tools.
• Experience with enterprise integrations involving Salesforce, Snowflake, or HRIS systems.
• Familiarity with MCP (Model Context Protocol) or AI agent frameworks.