Lead Customer Engineer

What you'll do

• Own customer implementations, bringing an entrepreneurial creativity and "do what it takes" urgency
• Craft implementation strategy for complex enterprise environments
• Build and optimize enterprise AI agents with customers—understanding their workflows, pain points, and goals
• Work as strategic advisor with customer executive teams to define their AI roadmap
• Run feedback loops with Engineering—influence features based on customer needs
• Guide and mentor L1/L2 Customer Engineers in execution and customer thinking
• Lead beta testing and drive adoption of new AI capabilities

What you'll need

• 5+ years of relevant experience (product manager, consultant, founder, engineer, etc.)
• Deep technical skills—able to understand and shape complex AI agent designs
• Hands on programming skills, preferably in Javascript.
• Experience integrating with enterprise APIs (Rest APIs + JSON)
• Strong communication and relationship-building skills with executive stakeholders
• Comfortable working in fast-moving environments where you shape solutions and build them
• Track record of driving business outcomes through technology

What we'd like to see

• Computer Science, Engineering, or Math degree—or equivalent technical experience
• Experience with Generative AI, Agentic AI, or conversational AI technologies
• Background in product management, engineering, or technical leadership roles
• Experience integrating digital products with Telephony (Genesys, Cisco or AWS Connect)

Benefits

• Competitive compensation with stock options
• Comprehensive medical, vision, and dental insurance
• 401k matching
• Fitness and wellness stipend
• Mobile phone reimbursement
• Mental well-being benefits
• Professional learning and development stipend
• Parental leave, including adoptive and foster parents
• 3 weeks paid time off (increases with tenure) and unlimited sick leave