Senior Software Engineer - SRE

What You'll Do

• Build Cloud Infrastructure: Rapidly build new cloud infrastructure from scratch, adhering to software development best practices.
• Drive Reliability & Scalability: Ensure our platform meets the scalability and reliability needs of our hundreds of global customers (across North America, Europe, and Asia).
• Lead Incident Management: During an incident, effectively lead triage and mitigation efforts, potentially performing periodic on-call duty for escalations.
• Automate & Optimize: Develop tools and automation to eliminate manual work and reduce issue resolution times.
• Full-Stack Diagnostics: Proactively learn all necessary systems to provide full-stack diagnostics and determine root causes of production problems.
• Strategic Engineering Partnership: Strategize with engineering teams on complex problems, offering insights on what will work at scale (supporting 2M+ users) and guiding development decisions before features ship.
• Influence Design: Participate in engineering design reviews of new features and drive initiatives to improve operational efficiency and platform scalability.
• Cross-functional Collaboration: Partner effectively with Product Management, Design, and QA to deliver cutting-edge solutions and direct customer value.
• Backend Focus: Work across multiple layers of our technology stack, with a primary focus on backend development, and opportunities in frontend and infrastructure.
• Effective Communication: Communicate clearly with engineering teams, succinctly describing problems for seamless hand-offs during outages with both technical and non-technical audiences.
• Mentorship: Actively mentor team members, contributing to a positive and high-performing team environment.

Requirements

• Deep Java Expertise: 5+ years of experience in Java development, with a strong preference for experience within enterprise cloud software companies.
• Operational Experience: Hands-on operational experience in a high-volume or critical production service environment, including incident management and root cause analysis.
• Code Quality: Proven ability to write clean, testable, readable, and maintainable code within a collaborative team setting.
• Open Source Proficiency: Hands-on experience with a range of open-source technologies, such as Spring, MySQL, Hibernate, Solr, Maven, Git, Tomcat, Linux, AWS, Vagrant, Docker, and Kubernetes.
• Database Mastery: 3+ years of experience in relational databases with expert-level SQL skills.
• Scripting Skills: Solid scripting proficiency with languages such as Shell, Bash, Ansible, Python, Go, Ruby, etc.
• Leadership & Communication: Demonstrated history of incident management and leadership ability, with effective communication skills across all levels (individual contributors to executives).
• Mentorship: Proven record of making your team better through mentorship.

This role requires a working schedule of Monday - Friday, 6 AM - 2 PM EST, and candidates must be located in the EST or AST time zones to be considered.