Principal Engineer (Post-Purchase)

The Role

Bring deep technical leadership to the Post‑purchase area, owning the end‑to‑end architectural direction and enabling multiple teams to move quickly and efficiently.

Balance essential scaling of today’s systems with an iterative migration away from legacy components.

Define contracts, events and guardrails that make our ecosystem observable, resilient and cost‑efficient, and translate operational requirements from Ops and CS into pragmatic platform improvements.

Work with our engineering team who are based in the UK, while supporting our stakeholders on-site at our manufacturing facility and office in East Providence, Rhode Island.

Responsibilities

• Domain leadership and technical strategy: Work with other leaders in Post-purchase to define the architectural roadmap across manufacturing (IMFG, Tulip apps), fulfilment, shipping and CS tooling.
• Scale, reliability and delivery: Lead cross‑team initiatives that increase throughput and reduce cost‑to‑serve. Improve observability and operability across the flow from “buy” to “delivered,” reducing WISMO and manual interventions.
• Data and tooling coherence: Assist in enabling a 360° order view and actioning capabilities for CS and Ops by standardising data pipelines and surfacing the right aggregates in Backstage and related tools.
• Governance, facilitation and mentorship: Mentor Staff and Senior Engineers across Nexus and Forge, facilitate design reviews and workshops, resolve technical conflicts, and align stakeholders on pragmatic, high‑impact solutions.

About You

• Proven track record shaping architecture and delivery for complex post-purchase/manufacturing or adjacent domains at scale: order orchestration, manufacturing/fulfilment, shipping, returns, and CS tooling.
• Expert at designing service and event contracts, data flows and reliability patterns that enable multiple teams to ship safely and quickly.
• Skilled facilitator who can align Ops, CS, Product and Engineering, resolve technical disagreement, and translate architecture into measurable business impact. Comfortable working with remote teams across different time zones.
• Comfortable balancing migration with tactical scaling work in live systems.

Nice To Haves

• Experience with manufacturing execution systems, batching and scheduling algorithms, and warehouse/dispatch integrations.
• Prior work migrating e-commerce platforms and improving CS agent experience through unified data and actioning.

Outcomes You Will Drive

• Reliability and flow: uptime and lead‑time accuracy across post‑purchase stages.
• Faster and cheaper dispatch through automated carrier integrations and improved lead‑time logic.
• Higher manufacturing throughput via robust batching, scheduling and performance improvements in IMFG and Tulip apps.
• Coherent post‑purchase architecture and data model that accelerates migration while stabilising today’s operations.

Benefits

• 25 days holiday rising by one day for each year here (for 5 years)
• Matched pension scheme
• Paid parental leave
• Private healthcare
• Life insurance
• Season ticket loan
• Cycle to work scheme
• Flexible work schedules with hybrid and remote working for certain roles
• Work From Anywhere program